“Our systems are back to normal and are running smoothly. We deeply regret the inconvenience our customers had to face and really appreciate their patience and understanding, which played a key role in helping our teams deliver safe and efficient services during this time. Our frontline teams managed this technical issue with our digital systems, which presented an extraordinary challenge for our ground services team,” an official statement from IndiGo said.
#6ETravelAdvisory - 📢 Our systems are back to normal and are running smoothly. We deeply regret the inconvenience our customers had to face and really appreciate their patience and understanding, (1/4)
— IndiGo (@IndiGo6E) October 5, 2024
The airline commended its staff for effectively handling the situation. “We are proud of them for their collaboration as they efficiently processed manual boarding passes and assisted in boarding thousands of customers, ensuring service continuity with minimal disruption,” the statement added.
Here's how passengers reacted to the disruptions
However, the temporary glitch caused frustration among passengers. Complaints were shared on social media about delayed flights and long waits at airports.
One passenger tweeted, “Booked a last-minute flight coz I desperately needed to get home ASAP—only for the servers to crash and the flight to get delayed. So now, instead of zooming through the skies, I’m stuck in an airport purgatory where the only thing flying is my patience… out the window.#indigo”
Booked a last-minute flight coz I desperately needed to get home ASAP—only for the servers to crash and the flight to get delayed. So now, instead of zooming through the skies, I’m stuck in an airport purgatory where the only thing flying is my patience… out the window.#indigo pic.twitter.com/18EYkfyahC
— navneeth (@navneet77009273) October 5, 2024
Another passenger at Kolkata airport tweeted, “#Indigo airlines computer systems have crashed and they have a massive backup at airports. I am in Kolkata taking off. Is anyplace else is India having a similar issue.”
#Indigo airlines computer systems have crashed and they have a massive backup at airports. I am in Kolkata taking off. Is anyplace else is India having a similar issue pic.twitter.com/OpEDoOnSGN
— Rohit Gandhi (@rohitgandhi_) October 5, 2024
Very bad and laid back service of Indigo Shirdi Airport. pic.twitter.com/V99YUaz7Dv
— Satya (@satyasaiprdelhi) October 5, 2024
Dear Indigo Management, ( @IndiGo6E )
— Vijay Kedia (@VijayKedia1) October 6, 2024
As a shareholder and frequent flyer, I feel it’s important to express my concerns about Indigo’s recent performance. Earlier, Indigo was always my first choice. Now, it’s my last. Given an alternative, most passengers would choose you only as…
Technical Glitch at @IndiGo6E
— Professor (@Masterji_UPWale) October 5, 2024
Airport looks like Railway Station #indigo #monopoly #delays pic.twitter.com/fFfMf64G5o
@IndiGo6E your services are down. I'm not able to book any Indigo flight on any platform including your own!
— The Middle Class Investor (@middleclss_desi) October 5, 2024
@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice pic.twitter.com/LE57At4RC5
— middleclasspilot (@daks_reaper) October 5, 2024
Other passengers reported similar experiences at Shirdi Airport and Bangalore’s Terminal 1, complaining about poor ground services and long waits.
IndiGo has acknowledged these issues and aims to improve its services to prevent similar disruptions in the future.
