CII-FMS Study reveals the complexities of work-from-home practices in India

NEW DELHI: From moderate savings in office rental costs, client meetings, and employee commuting to reduced commuting stress and higher energy levels among employees, the work-from-home (WFH) practice has brought significant advantages to India’s corporate landscape, particularly during and after the COVID-19 pandemic.

However, challenges such as blurred boundaries between work and personal life, difficulties in maintaining self-discipline, and reduced communication effectiveness highlight its downsides. The CII-FMS Study on Cost-Benefit Analysis of WFH, based on 115 responses from employers and employees representing companies operating in a variety of sectors -- technology and IT to healthcare and pharmaceuticals, manufacturing and industrial and consulting, sheds light on these dynamics.

The study highlights substantial savings for organizations in areas like office rental costs and client-related expenses. For employees, a significant reduction in commuting time and stress has led to increased energy and a moderate rise in productivity. Flexibility in work schedules and remote options have proven especially beneficial for parents of young children and caregivers.

However, the drawbacks are equally notable. Many employees struggle with the lack of dedicated workspaces and face challenges in separating professional and personal lives, leading to increased stress. Employers report a decline in effective communication, teamwork, and organizational culture , raising concerns about the long-term sustainability of remote work.

Interestingly, the environmental benefits of remote work also stand out. The study notes a reduction in organisations’ carbon footprints, aligning with ESG (environmental, social, and governance) goals. Moreover, companies have leveraged remote work to hire talent from geographically diverse regions, fostering inclusivity.

Hybrid work models , combining office and remote work, are emerging as a preferred compromise. These aim to balance face-to-face collaboration with the benefits of remote flexibility. The report underscores the need for systematic changes in management practices to adapt to this shift. Performance-based monitoring and fostering trust between employers and employees are crucial for success in this evolving paradigm.

While WFH has transformed India’s corporate sector, its broader implications on organisational culture, teamwork, and long-term productivity warrant careful consideration. The study advocates a nuanced approach, combining the strengths of remote and in-office work, to address these challenges effectively.